Delivery & returns

Orders placed Monday to Thursday are dispatched the following day. Orders placed after 1pm on Friday are dispatched the following Tuesday.

Delivery times from dispatch for each destination are shown below.

At peak times a high volume of orders can delay dispatch slightly, but please be assured we're working to get your order to you as soon as possible.

Delivery is free on all UK orders over £150. Below that, delivery is charged at a standard rate of £7.50.

For UK orders, please allow 1 to 2 working days. Allow an extra working day for Northern Ireland, and an extra 1 to 2 working days for security validation and delivery to the Highlands and Islands.

All international orders are shipped with FedEx on a fully tracked, express service. Delivery is free once your order reaches the threshold for your destination, shown below in your local currency. Below it, the express charge applies.

International prices include all duties and taxes. Everything is shipped on a DDP (delivered duty paid) basis, fully landed door to door, so there should be no customs charges to pay on delivery.

UK orders are shipped with Royal Mail Special Delivery or UPS Standard, and international orders with FedEx.

When your order is dispatched you'll receive a confirmation email with a tracking number, so you can follow your delivery directly with the courier.

Every piece is hand packed in a blue dust bag and placed in our signature blue Beorma Leather Company box, carefully folded in tissue paper. All orders travel in discreet outer packaging.

To return an item, please start your return on our returns portal using your order number and email address. Unless an item is faulty or not as described, return costs are paid by you.

Items must come back in their original condition and undamaged original packaging. We can’t accept returns that are scratched or damaged. Once personalisation has been applied, a product can’t be returned, so please check spelling, grammar and punctuation when you order.

To be eligible for a refund, full-price products must reach us within 30 days of the original delivery date, and sale products within 14 days.

The cost of returning your item to us is paid by you. Please use a traceable postage service and include your order number, or your name and address.

We don't currently offer free returns from outside the UK. The cost of returning your order to the UK is paid by you, along with completing any required documentation.

Beorma Leather Company can't be held liable for returns lost or misdirected in transit, so we strongly recommend an insured, trackable service.

Your order left us beautifully wrapped and securely packed. Please take the same care sending it back, packing it so the leather can't be damaged, as we're unable to refund items that arrive damaged.

Once we've received, inspected and approved your return, we'll refund the full product amount (excluding shipping) within 7 days.

Refunds go back to your original payment method, and the time they take to appear depends on your card issuer.

Personalised items are non-returnable, in line with your statutory rights.

We're not able to offer exchanges at the moment. To swap a product, please return it and place a new order. This doesn't affect your statutory rights.

We take great pride in the craftsmanship of everything we make, using only the finest materials and the highest manufacturing standards. In the unlikely event that a Beorma piece doesn't live up to them, we'll try our hardest to put it right. See our warranty policy.